This Shipping Policy applies to all orders placed through our website ([Website URL]) and outlines our shipping practices for deliveries within the United States and Canada only.
We currently offer shipping exclusively to addresses within the United States and Canada. Unfortunately, we are unable to fulfill orders for delivery addresses outside these two regions at this time.
For orders shipped to Canada, international import regulations may apply. Details regarding applicable duties and taxes are provided in relevant sections of our website.
- General Processing: Upon confirmation of payment, orders are typically processed within 1–3 business days. Please note that weekends and public holidays (e.g., U.S. Thanksgiving, Christmas, Canadian Thanksgiving) are not included in processing timelines, and no orders are processed, shipped, or delivered on these days.
- Canadian Orders Processing: Orders bound for Canada may require an additional 1–2 business days of processing time. This extra time is used to verify shipping details, prepare mandatory customs documentation (including commercial invoices), and ensure full compliance with Canada’s import regulations.
Delivery timelines commence on the date of dispatch, not the date the order is placed:
- U.S. Standard Shipping: Following dispatch, orders are delivered within 5–10 business days.
- Canadian Shipping: Delivery times vary based on the recipient’s location within Canada, with an estimated window of 10–25 business days after dispatch. This extended timeline accounts for international transit durations and potential delays during customs clearance.
- United States: We primarily partner with USPS for all domestic shipments.
- Canada: Most shipments to Canada are handled by USPS International. The final delivery carrier may vary slightly depending on the destination address, package weight, and selected delivery speed.
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. For U.S. orders, tracking updates will be available for the entire duration of the delivery process. For Canadian orders, tracking information may only be accessible until the package reaches Canada’s customs office; subsequent delivery status can be checked via the local postal service’s website or the carrier’s international tracking portal.
A shipping confirmation email will be sent to you immediately after your order is dispatched. This email includes your unique tracking number and a direct link to monitor your package’s real-time status.
- U.S. Orders: Tracking information is updated continuously, covering every stage of the delivery journey from our warehouse to your specified address.
- Canadian Orders: It may take up to 48 hours for tracking information to become available after dispatch. Once the package departs the U.S., tracking updates may become less frequent. For the most up-to-date status, we recommend using your tracking number to check the website of Canada’s local postal service (e.g., Canada Post).
If your package is significantly delayed, or if the tracking status shows “delivered” but you have not received your order, please follow the steps below:
- Check with household members, neighbors, or your building’s management (e.g., front desk, mailroom) to confirm if the package was left with a third party or at a secure drop-off location.
- Contact USPS directly using your tracking number to request detailed delivery information, including the exact drop-off location.
- Allow an additional 5–7 business days beyond the estimated delivery date. International transit and customs clearance often result in unforeseen delays, and this buffer accounts for such occurrences.
- Use your tracking number to check the status with Canada’s local postal service or customs authorities. Packages may be held if duties or taxes are unpaid, or if additional documentation is required to complete customs clearance.
- Confirm with household members, neighbors, or local delivery hubs (e.g., nearby post offices) to ensure the package was not misplaced or left at an alternative location.
- U.S. Orders: Contact our support team within 7 days of the date marked as “delivered” in the tracking system.
- Canadian Orders: Contact our support team within 14 days of the marked delivery date. This extended window accommodates longer international transit and customs processing timelines.
To initiate an investigation, email our support team at [email protected] with your full order number and tracking number. Our team will collaborate with you and the relevant carrier to trace the package (where possible) and provide ongoing updates until the issue is resolved.
